Shipping Policy
Thank you for ordering from Vodňáček. Below you will find information about order processing and delivery.
Order Processing
Orders are usually processed within 1–3 business days after payment has been received.
Once your order has been shipped, we will send a confirmation to the email address provided during checkout.
Delivery Time
The estimated delivery time is:
7–15 business days
In exceptional cases, delivery may take longer due to carrier delays, holidays, customs inspections, or other circumstances beyond our control.
Shipping Cost
Shipping costs are displayed at checkout before you complete your order.
Free shipping may be available during selected promotions. If free shipping is available, this option will be shown during checkout.
Order Tracking
Once your order has been shipped, you will receive an email with delivery information. If a tracking number is available, we will send it to you by email.
Incorrect Shipping Address
The customer is responsible for providing accurate delivery information. If you enter an incorrect or incomplete address, delivery may be delayed or the package may be returned.
If you notice an error in your address, please contact us as soon as possible at:
jan.chvosta4@seznam.cz
Lost or Undelivered Packages
If your package has not arrived within the expected delivery time, please contact us at jan.chvosta4@seznam.cz. We will investigate the situation and help you find a solution.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible. Include your order number, a description of the issue, and photos of the damaged product or packaging in your email.